Refund policy

 

We want you to love your onesie. If it's not right, you have 30 days from delivery to request a return.

Eligibility: Items must be unworn, unwashed, and in their original condition with all included extras (comb and slippers).

How to return: Email us at [support@kavelly.com] with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without a request first can't be accepted.

Return shipping: Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong item: Email us within 7 days of delivery with a photo, and we'll send a replacement or a full refund at no cost to you.

Exchanges: Need a different size? Email us and we'll help you swap it.

Refunds: Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5–10 business days.